Frequently Asked Questions
Journey of Excellence
At Ciobu, we take immense pride in the journey our jewelry and diamonds undergo to ensure the highest quality and craftsmanship. Each piece is meticulously produced and assembled in the heart of Australia, where our skilled artisans bring our designs to life using the finest materials.
To guarantee perfection, every item is then shipped to Canada for a thorough final inspection. Our experts meticulously examine each piece, ensuring that it meets our exacting standards before it makes its way to you.
This dedication to excellence ensures that when your jewelry arrives, it is nothing short of extraordinary, ready to add a touch of elegance to your collection.
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This will be a customized item which can be made free of charge. All customized items are discussed and customized directly with our jewelry designer Victorya Ciobu through our chat you can see on each page of the website, corner right down, or you can submit a contact form on the website after placing your order including all your contact information.
When will my order ship?
Orders are processed within 1-2 business days and shipped out immediately. You will receive a tracking number once your order is shipped. Please consider 10-12 Days for customized orders to be designed, produced and certified.
Where will my order be shipped from?
All our orders are shipped from Montreal or Toronto, Canada.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping times and costs may vary based on your location.
How should I clean my gold and platinum jewelry?
For a light cleaning, we recommend using a mild dish soap and warm water, or a branded jewelry wipe. For a deeper clean, we recommend using a Magnasonic cleaner, which is ideal for removing tiny particles that get trapped in hard-to-reach areas!
What is your return policy?
You can return any item within 14 days of purchase for a full refund. Please ensure the item is in its original condition.
How do I initiate a return?
Contact our customer service team at info@ciobu.com with your order number and reason for return. We will provide you with a return shipping label.
May I return an engraved item?
Unfortunately, engraved items cannot be returned to Ciobu.